Job Title: Technical Writer - IT Applications
6-8 week contract with the likelihood of extending

Job Summary: We are seeking a highly skilled and detail-oriented Technical Writer to join our dynamic IT team. As a Technical Writer specializing in IT applications, you will play a crucial role in creating clear, concise, and accurate documentation for our software applications, ensuring that end-users can effectively understand and utilize our technology solutions. You will collaborate closely with cross-functional teams, including software developers, product managers, and quality assurance professionals, to gather information and translate complex technical concepts into user-friendly documentation. This role requires strong communication skills, technical proficiency, and the ability to work independently in a fast-paced environment.

Responsibilities:

Collaborate with subject matter experts, software developers, and other stakeholders to gather information about IT applications and understand technical concepts.
Create and maintain comprehensive documentation, including user manuals, installation guides, release notes, API documentation, and other technical materials.
Organize and present complex technical information in a clear, concise, and user-friendly manner, tailored to various audiences, such as end-users, administrators, and developers.
Ensure accuracy and consistency of content by reviewing, editing, and proofreading technical documents, adhering to established style guidelines.
Conduct research, gather requirements, and stay up-to-date with the latest software features and updates to deliver accurate and relevant documentation.
Collaborate with the Quality Assurance team to test and validate software functionality, ensuring that documentation aligns with the latest product releases.
Create and maintain templates and standards for documentation to ensure consistency across all IT applications.
Participate in usability testing and provide feedback to enhance the user experience of our applications.
Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance.
Stay informed about industry trends, best practices, and emerging technologies in technical writing and IT applications.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Technical Communication, or a related field. Equivalent work experience will be considered.
Proven experience as a Technical Writer, preferably in the IT industry, with a focus on software applications.
Strong understanding of software development concepts and methodologies.
Proficiency in writing clear and concise technical documentation, with a keen eye for detail.
Excellent written and verbal communication skills, with the ability to effectively explain complex technical concepts to non-technical audiences.
Familiarity with documentation tools and technologies, such as MadCap Flare, Adobe Technical Communication Suite, JIRA, Confluence, and version control systems.
Ability to work independently and manage multiple projects with competing deadlines.
Strong analytical and problem-solving skills, with a keen attention to detail.
Experience with Agile development methodologies and an understanding of software development life cycles (SDLC) is a plus.
Salesforce experience is highly desirable

If you are a talented Technical Writer with a passion for translating complex technical information into user-friendly documentation, and if you thrive in a collaborative and fast-paced environment, we would love to hear from you. Join our team and contribute to delivering high-quality software documentation that enhances the user experience of our IT applications.

This is a remote position.

Compensation: $50.00 - $60.00 per hour

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